Privacy Policy

1. Scope of This Policy

This Privacy Policy describes how Washington Plumbing ("we", "our", or "us") manages information gathered when you visit the website located at https://issaquah.washingtonplumbing.best/ or contact our telephone dispatch desk at (253) 201-3775. We serve residential and commercial property owners throughout Issaquah, WA, and surrounding King County communities.

Unlike conventional business websites that collect personal identification details through digital lead generation forms, quote calculators, or newsletter opt-in boxes, our website is entirely informational and static. We do not provide online lead capture forms, user login portals, or interactive payment processing on this website.

2. Information Collected Through Telephone Communications

When you place a phone call to our dispatch number at (253) 201-3775, the following information may be collected by our staff:

• Caller Identification: Your telephone number, caller ID name (as transmitted by your telecom carrier), and date/time of the call.
• Service & Location Details: Your physical street address, neighborhood (e.g., Issaquah Highlands, Olde Town Issaquah, Talus), property access instructions, and the specific plumbing symptoms you describe.
• Billing Information: Invoicing name, billing address, and authorized contact information gathered on-site upon job completion.

This data is used solely for the purpose of dispatching mobile plumbing technicians, diagnosing and repairing your plumbing fixtures, communicating appointment scheduling, and generating work orders.

3. Website Hosting & Technical Log Information

When you browse our static website, standard web server access logs are automatically generated by the hosting infrastructure. These server logs may record:

• Your Internet Protocol (IP) address.
• Browser type and version.
• The date and time of each page request.
• Referring web addresses and requested uniform resource locators (URLs).

These technical server logs are utilized strictly for systems administration, cybersecurity threat mitigation, server uptime monitoring, and ensuring fast content delivery. We do not correlate server log entries with individual personal identities.

4. Cookies & Third-Party Tracking Technologies

Our website does not use tracking cookies, cross-site profiling beacons, or behavioral advertising pixels. We do not partner with third-party advertising networks that follow your browsing habits across different websites. You can browse all 19 pages of our website without receiving persistent marketing tracking cookies.

5. Information Sharing & Third-Party Disclosures

Washington Plumbing does not sell, rent, lease, trade, or distribute your personal contact information to third-party data brokers, telemarketers, or commercial lead generation aggregators. Your information is shared only under the following limited circumstances:

• Direct Operational Dispatch: Sharing your address and contact phone number with our field technicians and sub-contractors dispatched to your property to execute your plumbing work.
• Municipal Permitting Authorities: When required by King County or the City of Issaquah Building & Permitting Division for mandatory plumbing inspections (such as water heater replacements or side sewer excavations).
• Legal Compliance: When required to respond to lawful subpoenas, court orders, or governmental regulatory requests.

6. Data Security & Retention

We implement standard physical, technical, and operational security safeguards to protect customer service records from unauthorized access, alteration, or disclosure. Service records and dispatch work orders are retained only as long as necessary to maintain accurate warranty documentation, comply with tax accounting mandates, and support ongoing customer service inquiries.

7. Policy Updates & Contact Details

We reserve the right to modify this Privacy Policy as our business practices or legal requirements evolve. Any future revisions will be published directly to this page with an updated modification date.

If you have questions regarding this Privacy Policy or wish to review the contact records associated with your address, please contact our local dispatch desk:

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